Refund Policy

1. Introduction 

This Refund Policy outlines the terms and conditions under which Blufig Digital Private Limited (“we,” “us,” “our”) will issue refunds for our digital marketing services. Please read this policy carefully before engaging with our services. 

2. Refund Eligibility

We understand that in certain situations, clients may request refunds. To be eligible for a refund, the following conditions must be met: 

  • The client must notify us of their request for a refund within seven days from the service delivery date. 
  • The request for a refund must be made in writing and sent to connect@blufig.digital 
  • The client must demonstrate that the delivered service does not meet the agreed-upon specifications, as outlined in the initial contract or proposal. 
  • The client has complied with all contractual obligations, including payment of all fees as specified in the agreement. 

3. Non-Refundable Services 

Certain services provided by Blufig Digital Private Limited may be deemed non-refundable. These may include, but are not limited to: 

  • Consultation fees 
  • One-time setup fees 
  • Costs associated with third-party tools or platforms 
  • Any services delivered beyond seven days after service delivery 

4. Refund Process 

Once a client has met the eligibility criteria for a refund, the refund process will proceed as follows: 

  • The client must submit a written refund request to [Contact Email], providing detailed reasons for the request. 
  • Our team will review the request and the service in question to assess its compliance with the initial contract or proposal. 
  • If the request is approved, we will process the refund within [Timeframe], using the original payment method or an alternative method as agreed upon with the client.

5. Dispute Resolution 

In the event of a dispute regarding a refund request, Blufig Digital Private Limited will make reasonable efforts to resolve the matter through communication with the client. If a resolution cannot be reached, the dispute will be subject to mediation or legal proceedings in accordance with the laws of [Your Jurisdiction]. 

6. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at connect@blufig.digital